Account Management

Account Manager

New York, New York   |   Full time

RoAndCo is a multi-disciplinary design studio devoted to holistic branding that serves a range of fashion, art, and lifestyle clients. Led by award-winning Creative Director Roanne Adams, RoAndCo offers design, image and branding capabilities across a variety of mediums, from print to moving image. By thoughtfully distilling a client’s inspirations, ideas, and motivations, RoAndCo generates fresh, sincere, compelling brand messages that engage and resonate.


As branding experience, Roanne and her team work quickly and intuitively to pinpoint the most essential, visceral quality with which to tell a company’s story and visually captivate its audience. As creatives—whose services include graphic design and art direction for print, web and video—they’re known for bringing clients a cool cachet and a contemporary look while remaining grounded in a love of the classics, from old movie typography to modernist art to the work of mid-century design icons. With a diverse roster of talents, the agency aims to thoughtfully distill a client’s inspirations, ideas and motivations into fresh, sincere and compelling brand messages that engage and resonate.


RoAndCo is looking for an experienced and exemplary Account Manager to join the NYC team.


Management Role & Responsibilities

» Manage and have a positive impact on projects, teams and clients by providing clear direction and vision

» Work with Creative & Managing Directors and designers to ensure overall successful, on time and on budget projects

» Manage multi-disciplinary, 360-degree projects efficiently, by spearheading and managing relationships with clients

» Manage conflict, incite discussion, and help make decisions in relation to managing clients and team


Client Management

» The Account Manager is to liaise between client, project manager and designers to ensure an overall successful, on brief, on time and on budget project

» This will include new business follow through, proposal development, brief creation, scheduling, budgeting, status reporting, working with a/p to manage invoicing, info and asset gathering

» Must proactively determine issues in relation to any of the above areas and relay them to both the internal team, and then to the client

» Understand and analyze client mandates in terms of their business objectives

» Effectively communicate project requirements to creative team

» Oversee a log of all client delays and out-of-scope requests and address them immediately

» Manage overall client budget

» Foster deeper relationships with clients to grow future business opportunities

» Prepare monthly updates on hours usage to clients

» Gather ongoing client feedback on the project to help improve future projects

» Assist Managing Director in preparing comprehensive business reports


Scheduling & Meetings

» Manage project schedules, outlining key client meetings and deliverables

» Handle scheduling of all client meetings with support of executive assistant

» Ensure all work has been completed, printed and prepared for client meetings

» Attend client meetings with an agenda to keep team on point and on schedule

» Talk to clients about budget, proposals, timing, and production. In client meetings work to back up Creative Director’s ideas and opinions

» Keep meeting notes & distribute with a list of follow up/to-do’s within 24 hours

» Make a clear record of all decisions. Must get sign-off from all attendees about decisions made. There should be no ambiguity at the end of meetings

» Must be the enforcer of deadlines on both ends of the project and work to best resolve any missed deadlines


Invoicing/Accounting

» Ensure that all upfront/retainer fees are paid prior to start of project

» Manage client expenses and compile for bookkeeper

» Maintain a current/up-to-date list of project billing status

» Maintain financial projections

» Prepare a list of project to be billed bi-monthly for bookkeeper

» Work with bookkeeper to invoice clients once a project is finished

» Assist in determining the invoice schedule at the start of the project


New Business Scoping & Proposal Writing

» When a new business lead comes in assist Managing Director with next steps

» Assist Managing Director in creating and overseeing the development and delivery of the proposal/pitch based on client requirements

» Work closely with the Managing & Creative Directors to create proposals/contracts, retainer agreements, change-in-scope agreements, including but not limited to creating the: scope of work & estimated timing for internal design and PM fees, estimates for printing & programming, outside costs etc

» It is your role to make sure the team and the client are confident with the scope of work, project kick off and timing prior to project start and throughout


Production for photoshoots /events

» When needed you will produce client photoshoots, films and events. This includes overall coordination of vendors, schedules, budget tracking, sponsorships, invites, day of coordination and post production. This may also include casting, location scouting, and craft service booking


Requirements

  • 2+ years of relevant experience
  • Proven agency experience in an interactive design role.
  • Ability to present and support creative concepts in a confident and professional manner
  • Thorough understanding and experience with user-centered design methodologies and practices
  • Comfortable with the basic understandings of web development and communicating directly with engineers
  • Strong communication skills
  • Interest and/or experience in the fashion, luxury, lifestyle businesses
  • Passionate and excited about new technology


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